Privacy policy

Royal Ghana Gold Ltd (“RGG”, “we”, “us”) is responsible for the personal information described in this policy. This policy covers royalghana.gold, enquiries and related business onboarding. We process information under Ghana’s Data Protection Act, 2012 (Act 843), and, where applicable, the EU GDPR, UK GDPR and relevant US state privacy laws, including the California Consumer Privacy Act, as amended (“CCPA/CPRA”).

Your information

1. Information We Collect

We may collect:

• Contact information: your name, email address, telephone number, company and information submitted through enquiries.
• Business and due-diligence information: identification, beneficial ownership, source-of-gold, transaction and payment information needed for customer onboarding, responsible sourcing and KYC/AML checks.
• Technical information: IP address, browser, device and website usage information collected through cookies and similar technologies.

Information may come from you, your organisation, public registers or authorised verification providers. Required onboarding information is necessary to assess whether we can provide services.

2. How We Use Your Information

We use information to:

• Respond to enquiries and manage refining and business relationships.
• Verify identity, ownership and gold provenance, and conduct compliance checks.
• Maintain and secure our website and prevent fraud.
• Meet legal and regulatory obligations.
• Send relevant business communications, with consent where required.

WE DO NOT SELL PERSONAL INFORMATION.

3. How We Share Information

We may disclose relevant information to:

• Hosting, IT and verification providers under appropriate data-protection arrangements.
• Professional advisers, auditors and responsible-sourcing assurance providers.
• Regulators, law-enforcement agencies or other authorities where legally required or permitted.

Disclosures are limited to what is necessary. Where information is transferred internationally,
including to Ghana, we use safeguards required by applicable law, such as approved contractual
clauses where appropriate. You may request details of these safeguards.

WE DO NOT SHARE PERSONAL INFORMATION FOR CROSS-CONTEXT BEHAVIOURAL ADVERTISING OR THIRD-PARTY MARKETING.

Tracking

4. Cookies

We use necessary cookies to operate the website. Where required by law, optional analytics or other non-essential cookies are used only with your consent. You can accept, reject or withdraw consent through our cookie controls and manage cookies in your browser.

We honour applicable legally required browser opt-out signals, including Global Privacy Control.

Data

5. Data Security

We use appropriate technical and organisational safeguards, including access controls, to protect personal information against unauthorised access, loss or misuse. No system is entirely secure.

6. Data Retention

We retain information only for as long as needed for its purpose, taking account of the business relationship, applicable KYC/AML and transaction-record requirements, audit needs and legal claims. Information is then securely deleted or anonymised.

7. Your Rights

Depending on applicable law, you may request access, correction, deletion, restriction or a portable copy of your information, object to processing, or withdraw consent without affecting earlier lawful processing.

US residents may also have rights to know about disclosures, opt out of sale, sharing, targeted advertising or certain profiling, limit specified uses of sensitive information, and appeal a refused request where applicable. We do not discriminate against you for exercising privacy rights.

Contact us below to make a request. We may verify your identity or an authorised agent’s authority and will respond within applicable legal deadlines. Some requests are subject to lawful exceptions, including mandatory record retention.

You may complain to Ghana’s Data Protection Commission or your relevant privacy regulator, including an EU supervisory authority or the UK Information Commissioner.

Privacy

8. Third-Party Links

External websites have their own privacy policies. We are not responsible for their privacy practices.

9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this policy and will publish the revised version with a new “last updated” date. Material changes will be communicated where required by law.

Contact

11. Contact Us

For privacy enquiries or requests, contact:

Royal Ghana Gold Ltd - Privacy Enquiries
Email: info@royalghana.gold
Postal address: RGG House, Kinbu Road, Accra Ghana
Website: royalghana.gold